Terms and Conditions
500 Mbps
Requires a DOCSIS 3.0 or higher modem. Use of a Cox-approved cable modem is required. Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage.
1 GIG
Not available in all areas. 1 Gig connection download speeds up to 1 Gbps based on limitations of standard internet hardware. Actual speeds depend on capability of end user devices and other factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. 1 Gig requires a DOCSIS 3.1 modem. Use of a Cox-approved cable modem is required. Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage.
2 GIG
Not available in all areas. Requires a compatible Optical Network Terminal device, provided by Cox and included at no additional charge with 2 Gig internet service. Professional installation fee may be required. Max download/upload speed of 2 Gbps requires wired connection and 2 Gbps-capable device. See www.cox.com/aboutus/policies/speeds-and-data-plans.html. Actual speeds vary and depend on equipment (cox.com/modems), end user devices, and other factors (cox.com/internetdisclosures). Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Accessing your service via wifi, and Panoramic Wifi specifically, may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. See cox.com/pano. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and usage, see cox.com/datausage. Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Cox services subject to Cox Residential Customer Service Agreement (https://cox.com/rcsa) (including mandatory arbitration provisions), Acceptable Use Policy (https://cox.com/aup) (including Cox’s right to terminate service for abuse of network), and other policies at: https://cox.com/policies. Other restrictions may apply.
Internet Pricing and Policies
Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.
